Privacy Policy

Introduction

BILHARES CELLI IND E COM LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase our billiard tables, wooden artifacts, and related products.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a manufacturer of billiard tables and wooden products, we may collect the following types of information:

• Personal Information: Name, phone number, email address, and delivery address.
• Order Information: Product specifications, customization preferences, quantities, and order history.
• Custom Design Details: Dimensions, wood type preferences, finish options, and special requirements.
• Delivery Information: Installation address, access requirements, and scheduling preferences.
• Payment Information: Billing address and transaction records.
• Service Records: Maintenance history, restoration requests, and warranty information.

How We Use Your Information

We use the collected information for the following purposes:

• To manufacture billiard tables and wood products according to your specifications
• To process and fulfill custom orders
• To coordinate delivery and installation services
• To communicate about order status and production progress
• To provide warranty support and maintenance services
• To process payments and maintain billing records
• To maintain customer records for future service needs
• To improve our products and craftsmanship
• To comply with legal and tax requirements

Custom Orders & Design Specifications

When you place a custom order, we collect detailed specifications about your requirements including dimensions, wood preferences, cloth colors, and design features. This information is used solely to manufacture your product and is kept confidential. Design specifications may be retained for future reference in case of warranty service or if you wish to order additional matching products.

Delivery & Installation

Billiard tables require professional delivery and installation. We collect address and access information to coordinate these services safely and efficiently. This may include information about room dimensions, access routes, and scheduling preferences. Delivery information is shared only with our installation team or trusted delivery partners under confidentiality requirements.

Warranty & Service Records

We maintain records of your purchase for warranty purposes, including product details, serial numbers, purchase date, and any service history. This information enables us to provide warranty support, replacement parts, and maintenance services. Warranty records are retained for the duration of the warranty period plus any additional time required by law.

Data Security

We implement appropriate security measures to protect your personal and order information against unauthorized access, alteration, disclosure, or destruction. Customer records are stored securely and access is limited to authorized personnel. We maintain appropriate physical and digital security measures for our business systems.

Data Retention

We retain your information for the periods required by Brazilian commercial and tax regulations. Customer and order records are maintained for warranty support purposes and to facilitate future orders or service requests. You may request deletion of your information subject to legal retention requirements and warranty obligations.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With delivery and installation teams (address and access information only)
• With material suppliers for custom orders (specifications only, no personal details)
• With payment processors for secure transaction handling
• To comply with legal obligations or court orders
• To protect our rights and the safety of our customers

Product Photography

We may wish to photograph completed custom products for our portfolio or marketing materials. We will always request your explicit consent before photographing installed products at your location and before using any images that could identify your property. You may decline this request without affecting your order or service.

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to warranty and legal requirements)
• Request information about your order and service history
• Withdraw consent for optional data processing
• Object to certain types of data processing
• File a complaint with the National Data Protection Authority (ANPD)

Product Safety & Recalls

In the unlikely event of a product safety issue, we may need to use your contact information to notify you. Maintaining accurate customer records is essential for product safety communications. We retain the ability to contact customers as required by consumer protection regulations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify customers of significant changes and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: